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Safe Home Products Inc
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Safe Home® Solutions:
Air Purifiers
Automatic Pill Dispensers
Child Safety
Easy House Cleaning
Emergency Preparedness
Home Healthcare
Home Protection
Pest Control
Pet Training
Relief Bands
 
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  Express Order Shipping Policy
Most Express Orders Ship The Same Business Day If Ordered By Noon Central Time .
Business Days are Monday through Friday
(Excluding Holidays and Weekends)
 
Shipping / Return Policies and Contact Information
 
Customer satisfaction is important to us. Our policies were established to assure fair resolution of any type of customer dissatisfaction. For most products, returns are limited to 30 days from the shipment date. Some products are not returnable due to sanitary health issues or consumable components. If non returnable items are defective in materials or workmanship, we will replace them. Contact manufacturers after 30 days for warranty repair or replacement.

For further information click one of the links below.
 
 
Returns
 
  1. Returns are accepted ONLY if a Return Merchandise Authorization (RMA) issued by Safe Home Products is marked clearly on the box. Returns ship to Safe Home Products , 3578 Perch Drive SE , Iowa City , IA   52240

  2. Get an RMA number via e-mail to returns@safehomeproducts.com by providing this information.
    1. Purchase Date.
    2. Computer Assigned Sales Order Number.
    3. Customer Name
    4. Reason for RMA Request.
    5. Present Product and Packing Materials Condition.
    6. E-mail and Telephone Contact Number.
Some products can not be returned due to sanitary, disease, expendable parts, or manufacturer's restrictions. Non-returnable items include but are not limited to Reliefbands, nebulizers, used mop covers, soaps, HEPA air cleaners, etc. Defective products are replaced.

For products qualifying for return, Safe Home Products issues an RMA number by e-mail or telephone.

Customers prepay shipping when returning the item to Safe Home Products or to an address Safe Home Products provides with the RMA authorization. Returns should ship within 5 business days and be received within 10 business days after RMA's issue date. RMA's expire 10 business days after issued. E-mail or fax tracking numbers to returns@safehomeproducts.com.
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Order Cancellation/Modification, Replacement, Credit, and Refund Guidelines
 
Order Cancellation/Modification, Replacement, Credit and Refunds Guidelines:
  • Cancellation/Modification of Order: Please contact us by phone during business hours to change or cancel an order before the order ships.Safe Home Products will not be held responsible for delays in processing change/cancel requests that are submitted via e-mail. Please us. If you cancel an order after funds are deposited to Safe Home Products , and before shipment, an order cancellation fee of up to 5% applies credit and debit card orders. After an order ships, Safe Home Products ' return policies apply.

  • Replacements: Replacements are shipped for non-receipt of merchandise after tracking efforts fail. Defective products (material/workmanship) are replaced without charge if defects are reported within 30 days of shipment.

  • Damaged products. Refuse broken or smashed boxes upon delivery. Report immediately in transit or hidden damage via phone, e-mail or fax to Safe Home Products . Claims are accepted up to 10 days after receipt of products. Replacements will be sent promptly.

  • Shortages or Misshipments: Safe Home Products and our suppliers do our best to fill orders accurately. Occasionally, an error is made. We apologize for shortages or misshipments. Check each box carefully upon arrival. Please contact us by phone, e-mail or fax immediately if there is an error. Claims are accepted up to 10 business days after items are received.

  • Errors and Omissions: Safe Home Products is not responsible for inaccuracies or omissions of product descriptions, prices or product images. By shopping with us, you acknowledge that in no event will Safe Home Products' liability exceed a refund of your order.

  • A Credit memo equal to the product purchase price excluding shipping/handling charges is issued for eligible products returned within 30 days of shipment date. Credit memos are valid for 90 days for purchases from Safe Home Products . Differences in product costs are charged to credit cards.

  • Refunds are limited to restockable products returned within 30 days after shipment. Customized products are not restockable. A 20% re-stocking fee applies when a refund is requested. 80% of product cost is credited to the credit card used for the purchase. Shipping/handling charges are not refunded. No cash or check refunds for items charged on credit cards.

  • Products Eligible for Return for Credit or Refund must have all original packaging, parts, etc. in an unused "new" condition. Safe Home Products reserves the right to refuse credit or refund for items not eligible for return credit due to health, sanitary, or consumable component issues or for products returned that do not meet restockable criteria.

  • Products received that are not restockable are returned at the customer's expense or discarded.
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Billing and Shipping Policies
 
Our Billing and Shipping Policies protect you from fraud.

Billing Policies:
  • Our secure on-line credit card approval process matches billing address, credit card security code, and zipcode againt credit or debit card records available to Authorize.net, our processing company. Inaccurate information or using a non USA credit cards prevents order completion. However, funds are authorized, held out from your credit or debit line, Funds are returned at a later date to credit or debit line. Authorize.net will not process the order to completion if your bank does not participate in AVS (Address Verification System).

  • Address MisMatch Messages: Credit card company information does not match your entries,incorrect information is in card company's file, or your card is not based in the USA. For a non-USA based card that fails the AVS, stop. Each attempt reduces the amount of credit available to you. Phone Safe Home Products at (319) 358-0900 during business hours or fax your order to (319) 358-0901 . On a case by case basis, Safe Home Products accepts cards without AVS capabilities.

  • To protect against fraud, Safe Home Products , under some circumstances, require verification of card ownership and physical possession. Fax the order, credit card information including expiration date and card security code, a xerox of the front and back of the credit card, and the top of a recent statement to (319) 358-0901 .

  • Information about credit card charges:
    • Declined transactions are "authorized" against your credit limit. No actual permanent charge is made. Authorizations usually expire within three days.
    • The "authorized" or "charged" amount of a purchase is "settled" against your credit card within two to three business days.
    • Credits to a credit card usually appear within three to five business days after submission.

  • Card Verification Number:
    • (CVN) is an anti-fraud security feature to help verify that your card is in your possession. For Visa/Mastercard/Discover, locate the three-digit CVN number printed on the signature panel, back of card, far right. For American Express, the four digit CVN number is imprinted on the front, right, above the account number.
Shipping Policies:
  • A processed order usually ships within one to five business days unless noted. For temporarily out of stock items or delayed shipments, you will be contacted by e-mail or telephone. If an item is permanently unavailable, the charge will be voided or a complete refund will be made to your card. We will notify you if this occurs.

  • Items ship directly from Safe Home Products ' Iowa City warehouse or from off-site warehouses. Customers choose a preferred shipping method. Certain products ship only via UPS, Federal Express, USPS (Mail), etc.

  • Contact Safe Home Products via fax, e-mail or phone for special orders or larger orders. Shipping costs can be customized to your location. Quantity discounts may be available.

  • All shipments are sent prepaid unless prior arrangements are made for collect or billing to customer's shipping account. A minimum handling charge of $15 is assessed if collect or third party billing is requested.

  • If the estimated shipping/handling charges substantially exceed actual costs, we will contact you. For international orders, actual shipping may exceed estimates. Safe Home Products contacts customers about shipping surcharges and reserves the right to assess these additional charges. Surcharges can include UPS address correction fees billed to Safe Home Products when customers give incomplete or inaccurate addresses. Currently surcharges are $8 for Ground Shipping and $13 for Express Shipping address correction fees.

  • Delivery confirmation numbers and freight delivery numbers are provided via e-mail for most orders if accurate e-mail addresses are provided when orders are placed. E-mails are sometimes blocked by anti-spam software from some e-mail services. Add safehomeproducts.com as an acceptable sender.

  • Shipping Method Substitution:   When you select a shipping method during the checkout process, please know that we may substitute a comparable shipping method and/or shipping carrier. For example, we may ship standard ground packages by FedEx, UPS, or USPS. For orders with our lowest price shipping option (or free shipping), we may ship by any means.
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Name: Safe Home Products
E-mail: webmaster@SafeHomeProducts.com
E-mail: sales@SafeHomeProducts.com
E-mail: info@SafeHomeProducts.com
Address: 3578 Perch Drive SE
Iowa City , IA   52240
Country: USA
Voice Phone: 877-358-0900 or (319) 358-0900
Fax Phone: 319-358-0901
DUNS Number: 12-067-9282
US Govt CAGE Code: 1NUT1
United States Flag State of Iowa Flag
 
If you know of a quality product that we should consider adding to our store, please contact us at:
sales@safehomeproducts.com.
 
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