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Safe Home Products' Ordering Options
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Click on a link below for answers to frequently asked questions:
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Accepted Payment Methods
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Safe Home Products supports payment by Credit Card, PayPal, Google Checkout,
Check, Money Order, or Wire Transfer.
To protect our customers and ourselves, we may request additional information to
verify any order, and we may cancel orders if we suspect fraud. We actively report
fraudulent order attempts to the appropriate legal authorities.
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Order process for USA-based Credit Cards
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Safe Home Products' (SSL) on-line ordering process uses the latest technologies
to protect your identity and your credit card information.
You may complete a credit card order with the following steps.
- Complete shopping by adding products into our shopping cart.
- Enter ship to zipcode.
- Choose shipping method. Allow time for recalculation of shipping costs
- Click on 'Checkout' if you are finished shopping. Or 'Continue Shopping' if you
are not done.
- New Customers:
First, Complete Customer Information Using Your Billing Address
(Address Where You Receive Your Credit Card Statement). Data must match data on
file with your bank for order to process.
Second,Create an Account with Log-In and Password if You Want Auto
Fill for Personal Data for Future Orders, to Save Your Shopping Cart, or to Subscribe
to Our Newletter.
- Enter 'ship to' information if different from 'bill to.'
- Respond to requests for saving details, receiving special e-mail notices, and how
you heard about us.
- Enter special instructions in comment section.
- Click on 'Checkout.'
- On this screen, review information you've entered. Go back to previous screen to
correct errors.
- Enter credit card numbers and expiration date without slashes, dashes or spaces.
Enter Card Security Code.
Click Check Out Once More.
- A numbered sales order with list of purchases appears on your screen. Your credit
card was accepted for payment. NOTE: An IP number in the lower
left part of the page is NOT confirmation that your order processed.
The confirmation page is clearly titled "SALES ORDER".
- Sales Order Number is Generated after Credit Card has Funds Authorized And the Address,
Zipcode, and Card Security Code Match Those on File with the Credit Card Company.
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Order process for non-USA Credit Cards
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Important Note: Our credit card processor uses an Address Verification System (AVS)
to prevent fraud. This can create difficulties for some non-U.S. cards whereby your
order may be declined but your credit card funds may be unavailable for several
days. If you are not sure if your bank supports AVS, please use PayPal or
Google Checkout, or contact us directly. If your credit card meets the AVS requirements,
you may complete an order for non-USA based credit cards by using the following
steps:
- Complete shopping by adding products into our shopping cart.
- Enter ship to country.
- Choose shipping method. Note: All Canadian orders, Including Global Express Mail,
Must Be Delivered to a Street Address.
- Click on 'Checkout' if you are finished shopping. Or 'Continue Shopping' if you
are not done.
- New Customers:
First, Complete Customer Information Using Your Billing Address
(Address Where You Receive Your Credit Card Statement). Data must match data on
file with your bank for order to process.
Second,Create an Account with Log-In and Password if You Want Auto
Fill for Personal Data for Future Orders, to Save Your Shopping Cart, or to Subscribe
to Our Newletter.
- Enter 'ship to' information if different from 'bill to.' Note: Ship to Address Must
be On File with your Credit Card company as an Alternate Ship to Address.
- Respond to requests for saving details, receiving special e-mail notices, and how
you heard about us.
- Enter special instructions in comment section.
- Click on 'Checkout.'
- On this screen, review information you've entered. Go back to previous screen to
correct errors.
- Enter credit card numbers and expiration date without slashes, dashes or spaces.
Enter Card Security Code.
Click Check Out Once More.
- A numbered sales order with list of purchases appears on your screen. Your credit
card was accepted for payment. NOTE: An IP number in the lower
left part of the page is NOT confirmation that your order processed.
The confirmation page is clearly titled "SALES ORDER".
- Sales Order Number is Generated after Credit Card has Funds Authorized And the Address,
Zipcode, and Card Security Code Match Those on File with the Credit Card Company.
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How is my credit card processed?
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- Authorize.net's secure site encrypts credit or debit card numbers you enter and
transmits them to the card issuing bank or credit union for funds' authorizations.
The issuing bank transmits this information directly to Authorize.net, our credit
card processor. A card authorization means funds are withheld from your credit line
to pay for your purchase.
- Authorize.net compares the billing address and card security code on file with your
credit card issuer to your entries on the shopping cart.
- If the address, zipcode, and card code match, Authorize.net processes the charge
for settlement and a sales order with sales order number is generated. After approval
of your charge, a second e-mail is ssen to you. This signals completion of the purchasing
process. Your order is then processed and shipped.
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What can I do if my Credit Card is Rejected
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If your credit card is rejected, you may do one of the following to complete your
order.
- by Phone Phone us between 8:30 a.m. and 5 p.m. Monday through Friday.
Our number is (319) 358-0900 if you are not in the USA. (Tollfree in the USA: 877-358-0900
.) We can take your order by phone. Depending upon the purchase amount, we may require
proof of card possession and ownership. We ask you to fax the top of a statement,
the front of the credit card, and the back of the credit card to 319-358-0901. We
can remove the address match requirement briefly so your card will process.
- by Fax Fax a copy of a completed (typed) order form to 319-358-0901.
Include credit card numbers and, if possible, proof of ownership stated above. We
can remove the address match requirement for this transaction.
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What if I Press Checkout More Than Once After I
Enter Credit Card Data?
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Our system attempts to prevent multiple orders. However, multiple orders on occasion
could be generated if you press checkout more than once. If you have any questions
about the status of your order, please call us and email us. Occasionally, customers
do want multiple duplicate orders. Our policy is to cancel duplicate orders before
the charges are processed if we cannot reach the customer. Duplicate orders placed
on week-ends sometimes are not cancelled before they process. In those cases, the
card will be refunded for a cancelled duplicate order.
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How to Pay By Check, Money Order, or Purchase Order
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- If you are outside the USA, contact us with name, complete physical
address, phone number, product names, quantities, and preferred method of shipment.
You will receive an accurate shipping quotation. We accept only Bank Wire Transfer
in US Dollars for larger orders. Otherwise we accept Money Orders in US Dollars.
- If you are in the USA and an individual, we prefer e-mail or fax
requests with your name, complete address, phone number, product names, quantities
and shipment preferences. We'll e-mail or fax you a quotation with shipping costs,
taxes if applicable,and cost of products so you can send a check or money order.
- If you are in the USA and a business, medical facility, governmental agency,
etc., we prefer that you e-mail or fax your request for an estimate with
your name, company name, bill to and ship to addresses, phone and fax numbers, product
names, quantities and shipping preferences. We'll send an estimate and phone you
to discuss your request. Purchase orders are accepted on a case by case basis. Payment
options can include pre-payment by check or bank wire transfer or terms with approved
credit.
- For individuals or businesses using credit or debit cards: Complete the order
page. Press check-out button. Insert credit or debit card information. Print this
page. Do not click again. Sign the print-out with all information including credit
card information. Make sure your telephone number and e-mail address are shown.
Fax these pages to us at
319-358-0901. We'll phone you to discuss the estimate.
We will manually process the charge, e-mail you a confirmation of the order (without
credit card data) and promptly process your order.
- For individuals or businesses wishing to pay by check or money order: Print
the Order Page with all item and address information. Attach payment to the printout.
Mail your order and payment to:
Safe Home Products
3578 Perch Drive SE
Iowa City,
IA 52240
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How do I Verify Inventory Status?
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Our web pages show the current inventory status for each item. We do our best to
keep information current. Among the messages that may display:
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Currently In Stock (5/22/2013)
The item is in stock. In most cases, the item will ship the next business day.
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Inventory low call 877-358-0900 for availability (5/22/2013)
Inventory stock is low. The item may be out of stock by the time your order is processed.
Telephone or e-mail us to determine if the quantity you want is available. Or place
an order. If we cannot ship within 5 business days, we will contact you.
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Back Ordered, call 877-358-0900 for availability (5/22/2013)
Item is in a back ordered staus. The item will ship within one business day after
inventory is received. If the backordered item does not ship within two weeks, we
will contact you.
Thank you for shopping at
Safe Home Products.
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